Juat to give you an example....When the shop where I worked was closing all the cabinets were also being sold. I purchased one of them at a greatly reduced price. while rolling the cabinet on the concrete driveway one of the casters broke and needed to be replaced. I had to get a Koala caster as they connect to the cabinet in a special way. I called the 800# and they graciously sent replacements at no charge!! 6 of them. I was totally surprised. They sell a quality product and stand behind it by having great customer service. Anne