I'm the proud owner of 4 creative vision, but not by my choice. About 3 yrs ago I got the cv worked great for the first 300 hrs. than it started to grind, took it to the dealer and he sent it in, they sent me a new machine, had about the same amount of time on it and than it would not stitch right, all the stitches were almost on top of each other. took it in, dealer sent it in, they sent me the 3 new machine, that machine ran for 1 hr and 54 min. and it went out. sent it back in and they sent me NO, 4 machine, This one so far is working like a gem. THAT'S MY STORY AND IM STICKING TO IT LOL.' Good luck with your machine and just keep taking them back.