I purchased a Viking Designer Topaz 20 on Ebay from a quilter. Machine is great! I mentioned to my LOS that I purchased it as they are a Viking dealer and repair center. They said because I purchased it on Ebay they wouldn't touch it, that is Vikings policy. Plus the 20 yr warranty is only to the first owner. I guess some sewing centers try to under cut the little guys. I don't get it because I bought it used from a private party. Hope it dosen't need work.