I was that other person with the same issue. I received lots of great suggestions at this link:
http://www.quiltingboard.com/t-157052-1.htm
However, it didn't solve my problem with my BabyLock. I switched to my Janome and have had great success. But I had to set the machine to a slower speed and move slowly and smoothly (apparently jerky movements create some of the loopies.)
Good luck.