i've been relying on connecting threads thread of over a year now- and love it- as a long-arm quilter i used to have lots of trouble with threads- and wasted tons of money on threads that i could not use- that all changed when i found connecting threads-
there will always be someone who doesn't like something about a shop==='can't please everyone all of the time'
you can really limit yourself when you simply dis a place simply because someone complained- you might find it is wonderful (for you)