Gale and Shayna, I haven't given up yet. Don't know why I didn't think of downloading a pdf of the manuel. Good idea. We live in an area of west texas that has lots of dead spots for cell phones. West Texas is FLAT so I don't know why the dead spots but you have to be pretty close to the wifi host or customer to get a good reception. We have wifi at our house but it makes lots of difference as to if I am upstairs or down for what kind of signal I get. I know, doesn't make much sence. I haven't given up.