Hi Rhonda - Just got back to read this thread. - I did some googling for you.
Here are some common causes for documents being "Used" by another application(and or locked)
1 Outlook /outlookexpress open
(solution) If you hit Cntl/Alt/Del - at the same time (I do this by pressing ctl down first and holding it down then I press alt and hold that down and finally the del key - at this point all three are down - then release them a "Windows task manager" pops up showing all running applications. You can shut any "running application" down here.
2 Ms Word (or Ms Works) not registered
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Someone suggested that you do a System Restore (that was kind of what I meant by go to a backup point).To Find that in XP click on
Start / Programs / Accessories / System Tools / System Restore
It will bring up a screen where you can either create a restore point or go back to a restore point. Here is a link that will explain it
http://www.microsoft.com/windowsxp/u...emrestore.mspx
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One last option is use a filer restorer program. These programs can retrieve data even after a Hard drive format. I have had some experience with these (I had 2 HD's in my computer and re-formated the wrong one :-( ). Some where on one of my computers. I have one. If I find it , I will PM you and have you send the file to me if you can - I will see if my Prog will retrieve the data. Lots of times it will retrieve the words only and not the photos.