Very happy with them. Bought my Brother HS2000 from them & 3 mos after the warranty was up, I was doing FMQ & the feed dogs wouldn't re-engage when needed. They tried to help by phone/e-mail, then gave me name/address of local fix-it shop when nothing helped, called the Brother head office & they honored half the warranty as I also had to have the needle assembly adjusted. Instead of paying $100.00, I only paid $50.00. I would buy from them again without hesitation!