I got the free year and bought two more at the same time, because they gave me a great deal. When it ran out, I decided not to renew it, because I am retired, and I don't drive much at all anymore. However, here is my story. About 2 months after I got my new Saturn, it was stolen at one day. I was devastated. I called the company, and they knew where it was but told me they were not allowed to tell me, for legal reasons, because it I went to get it, and something happened to me, they would be sued. They told me to call the police, and have them contact OnStar from my home, and they told the police where my car was, and I got it back the same night undamaged. The money I paid for OnStar was nothing, compared to what I would have lost without their help. That is the honest truth. I was blessed to have their help and get my new car back.