Keep calling and very important...write letters to the company. They have to address the issue. Letters are the best way to get it resolved. Its a legal document. Write to the president of the company.
Originally Posted by hspirit_99
i have tried that they keep sending me to the health insurance department. they claim they have changed a bunch of things around and they may not be holding this policy, and some other company dealing with her retirement gifts may know, but they dont know who that would be and neither does TXU who used to be lone star gas. i am so confussed