If our local WM fabric department goes away, I think I'll miss the women who work there more than the fabric - and that's a lot. No two of them fold up my purchases in the same way. Lots of different personalities - all nice. When I went to buy my latest machine, she opened the box for me - and cut open the plastice wrapper around the manual - just so I could verify something before lugging it home. Luckily, I found what I was looking for so I bought it as planned and she didn't risk getting in trouble just to help me out. :-)