I uploaded a video to show how.the.arm falls off.
Video link:
http://www.youtube.com/watch?v=gx9oO...el_video_title
Here is the picture from the instructions that shows the needle in the hole, not in front of it.
I'm so confused- it worked PERFECTLY for binding half the side of a quilt (the starting side), but as soon as I broke the thread so I could turn the corner, it messed up and I can't get it to work again.