Rowenta Inc.
2199 Eden Rd
Millville, NJ 08332
Tel: 1-800-ROWENTA
Monday-Friday
from 8am to 5:30pm (EST)
Call their customer service line and see if there is something else you can do before you replace it. I know that Rowenta irons are particular to the water that you put in them. Hard water or softened water may cause you problems.
This is copied from their trouble shooting page at Rowentausa.com
The iron doesn't produce steam.
- Check that there is sufficient water in the tank.
- Make sure the variable steam lever is turned to the steam position. If the lever is set to minimum, your iron will not steam.
- The steam valve may be clogged. Unblock the valve by moving the variable steam control back and forth several times.
- If you live in a particularly hard water area, we recommend moving the variable steam lever back and forth after every time you finish ironing and using bottled spring water.
The iron is leaking: Water: Use tap water in the iron. If tap water is hard or high in organic matter, we recommend using bottled spring water or mix tap water with distilled. Do NOT use 100% distilled water. Many softening systems may cause issues as well.