Bluteddi- I am sorry you dont like your Shark! I sometimes think irons have a mind of their own and each one is different!! LOL My last Rowenta was a disaster and kept leaking- I called customer service and they told me to return it and that I had a defective one....well the replacement had major issues too so thats when I gave up on Rowenta. I wonder if they aren't making them like they did years ago (surpise, surprise) because my first one....a professional model I got when I was 16 lasted for over 10 years!! The three successors were not so grand.....