You can purchase the best machine in the world and it COULD turn out to be a lemon.....Then, you need a good dealer to recognize the problem and DO something about it. My new Janome was repaired 5 times before I insisted on a new machine. The new machine is wonderful. While going through the mess of repairs, I also purchased a new Brother that had a problem in the first week. Not only did the dealer fix it on the spot, but reported the problem to Brother. Brother send a NEW machine, even tho the original had been repaired. They did not want to disappoint a new customer. CUSTOMER SERVICE IS VERY IMPORTANT, particularly with computerized machines.