So if we don't like the new version of the site, does that mean we're not part of your family?
No offense to the web developers, but this is pretty much an out of the box install of vBulletin. I really doubt they slaved for hours or worked weekends. Anyone with basic web development experience could produce this site in a few days. The converting of the old database to the new would take some time, of course, but we're not talking months of effort here.
There are, however, many measures that we (as IT professionals) can take to ensure our users will not experience such a shock to a new way of doing things. By not preparing the users..... you will, inevitably, receive much negative feedback. Who can blame them?
Wholeheartedly agree with this.