I'm very surprised to hear this. I was just in Albuquerque about a month ago and had the pleasure of visiting 7 - yes 7 - LQS's there. I must say I was very pleased with how friendly everyone is each of those shops were. Especially considering I wasn't really buying anything of significance. I picked up some stencils and some fat qtrs. and eighths but that's about it. Since there are so many shops in that area I would suggest maybe she travel an extra couple of minutes and find another shop.