You're doing a great job. Much of the confusion is typical of a program change. The developers do not make it easy for the user. Typical example: our bookmarks now take 3 steps instead of one. I upgraded to IE8 and it now takes several steps to download and save an attachment, won't let me choose where to save it, and them I can't find it. My friend was the head librarian in our city and dreaded upgrades, because they would take a simple task, and make it so complicated when there wasn't even a gliche to fix. By the way don't upgrade to IE9, it's goofy.