Well, I tried to help out and figured I was in trouble when it asked for my zip code. I am in Canada. A survey about the site popped up so thought I could get my request in that way. Nope! It asked me two questions, what year I was born and what country I lived in. When I clicked on Canada it said thanks the survey is done. Sorry, I guess I should have answered U.S. and maybe I could have helped you all out
