I kept getting the same error message last night. People in the know on this website told me it is usually because the size needed to be made smaller before trying to upload it. I started from scratch again today. Went back to my computer program where the little camera chip photos get loaded onto my laptop. At that point I kept playing around with the different tab choices until I could edit the size of the photo and resave it. Then, I took the newly saved version of the photo the next time I tried uploading it, AND IT WORKED! Hope you get it to work too. (the experts on this site can probably explain all this better than I can.) Don't give up. Best of luck to your niece. I'll say a prayer for her and her doctors & nurses.