I thought about going in to my janome dealer and telling them what i thought about them,but i dont think it would do any good. the repair guy is the owners son and he can do no wrong. i've talked to former employees. I have found a new Janome dealer and they have better service and better warranties. My next Janome will come from the Quilted Cottage in Saginaw not the other store.
I have thought about reporting them to the BBB. and to Janome.