Originally Posted by Lacelady
I don't think it was a very nice experience at all. First thought, was this the owner, or an employee? It shouldn't make any difference to his reaction, I was just wondering if it would be in order to write/phone/email the owner with an account just as you have written here? No one likes to think that they have been cheated. I understand that fat quarters often (at least here and in the UK) cost more, because of the cutting involved, but in this case, since he agreed to cut your fabric, if he was intending to add an extra cost for doing that, then he should have made that plain before he started cutting.
No extra charges for special cuts. I wasn't even asking him to do more than one cut. Plus, the smallest cut they do is 1/8 yard which is smaller than 1/6. I don't know if he thought he was entitled to 'charging me extra' for his labor cost. If so, that's pretty arrogant to just tack that on without telling the customer, first (like you said).