I work in a family business....please do not let the fact that this person is "related" to the owner stop you. The OWNER needs to be aware of what is going on at all times....this is his living....
My personal experience is.... if I don't feel welcomed into a shop... I don't return. I travel alot & spend $$$ because I am still working... My LQS isn't to my taste...nor are the owners welcoming.... their loss ... there is always another shop down the road.
Please do not accept this attitude.. report it.... if it's not corrected... find another "special" spot to shop....