Originally Posted by deemail

i have a degree in 'computer design and repair', worked in database design and management and this thing is a mess....don't let them tell you its our fault for not knowing how to run what they have done. there a dozen ways to get to some things and no way at all to bookmark FAQ! If there is a way, then it's not something i could find in the last 45 minutes... i keep finding people's comments and questions and the moderators still do not give us new information each day to solve SOMETHING new... it is not helpful to reply to one person when that one represents hundreds of people all saying the same thing. We keep asking for help and if they are giving it to us, they have neglected to mention how to access that help. There is a 'Help' forum and it has hundreds of replies for us to wade through and there may or may not be anything useful in it...I gave up after a couple of hours.

For two weeks I have asked over and over for information on how to use their new design. We have been given 4 or 5 explanations from other members on What's New.... none of them get rid of the old msgs that we already read...if a new comment came in, there it is again. And who can blame us for trying to use other members' information, it is how we all learned the old version, we just learned one at a time with dozens of helpful members to get us through it. Bookmarks continue to be a problem with lots of people, though they seem to be available to me. However, it is frustrating when the administrators tell us how to 'subscribe' when members ask about bookmarks. They are not the same thing, do not act in the same way and still we cannot get them clarified. Then when the person who asked tries and gets tons of subscriptions instead of a bookmark, you have one more frustrated user. And finally, the settings...they actually want you to go to a background Settings area every time you need to reset the order of forum listings...you cannot make them once and keep them. Two of the 'display order' settings do not even have a place to set them in Thread Display...you still have to reset them every time you go in....not every day, but every TIME you go back and forth between forums, which they force us to do because nothing is where we think it is and we have to search around. So now we have to go to Settings to set options, then we have to go to the forum itself and reset the rest of the options and sometimes they work and sometimes, like today, i set it for 'last 2 days' and when it had sorted and reopened, there was a post from May, 2010! How long are we supposed to wait for the administrators to tell us how to set this stuff...as apparently we are all expected to do!