I bought the Shark Steam and Vac. Used it about 6 times then it "blew out" the steam section. I found out that with the minerals in our water, you have to empty the water each time then steam for just a few seconds to clean out the ports or it will clog. I called Shark and they have three ways to fix the problem. #1, send the whole thing back (at your expense) with $9.95 (for return shipping) and they will fix or replace it and ship it back to you. #2, send the plug end of the cord plus a few inches, along with $19.95 and they will send you a new machine. #3, Send $39.95 with no parts and they will send you a new machine. I opted for #2. The vaccuum part is so loud that I think I would have preferred just the steam mop.