We have to lqs in our area - one is fantastic - calls the customers by their names, greets us as we walk in the door (Reminds me of Cheers - NORM!) and then will step back and let us browse - but are ready if we have questions and they are ALL very helpful and can help match material like there is no tomorrow. The other one - the OWNER would not give you the time of day - - she'd rather be working on her machine(s) or conducting a class in the back room. Rude to the customers. Needless to say we go to the first one even though the second one is less than one mile and the first one is about 20 minutes away.