I'm sure the nice widower that I bought it from would be willing to email lots of advice, but since we live an hour away from each other, that might make things difficult

But seriously, he's out of town, but I'll email him next week and ask if his wife had a problem with breaking needles. Hopefully, I'll have it figured out before then.
When I bought my embroidery machine, I went to the Sew n Vac and one of the gentlemen there was really nice and showed me how it worked (I didn't even know how to make it go without a presser foot!!) and was really helpful. But my husband took my old Elna in there and "the other guy", who happens to be the owner, is a whole 'nother character!! I won't say anymore than that, because you just never know who's on the forum... but if it wasn't for that first guy, I'd never step foot in there again, and I sure won't do it when the 2nd guy is there.
Originally Posted by
Candace
Good dealer support is what is needed in these situations and it sounds like yours needs a trip to the dealers.