Thanks to everyone for their advice. I really do appreciate all the advice. I just wish there was a way you could try it out and see if you can fix it! I am going to take her down and use her for sewing and make sure she's stitching. Then I'll try some FMQ off the frame. If she works, then I'll put her back and make a small quilt. If we still aren't getting along, then I'll find someone to teach me how to use it or sell it and give up on machine quilting altogether. I'm not enjoying it at all like I do hand-quilting and it's WAY too expensive! Hand-quilting is a bargain compared to machine quilting!