For the most part the Joann's near my home has wonderful people cutting the fabric and check out. There is one lady that can really be rude, but I just try to be as nice as I would like her to be to me. Many times the concerns I have are with the other customers - they can be the true pain. I would like to know why many of them do not have restrooms for the customers. Oh well! Just one of those things I guess.