Perhaps I could get some help also. My little darling is frozen at this moment. It was sitting next to my serger and I acidentally hit the FW foot pedal and it ran for a few seconds making a huge bird nest. I cleaned most of it out but a piece of thread got caught behind the bobbin case base. I've read the directions in the manual and was able to do most of the steps. When I got to the final step I couldn't figure out how to take out the bobbin case base. Of course that little piece of thread is still firmly stuck and the machine won't budge. Anyone know exactly which piece you grab to extract it and get to that little devil???