I have only had great experiences with CT also. They are extremely customer friendly. I called in an order once and expected to get the free shipping. I mentioned the free shipping to the woman from CT and she told me that that was only for online orders but that she would give it to me anyway. Nice. I have found that Hancock's of Paducah is great also. I was missing a batt in an order and when I called I actually got Mr. Hancock who sent me the missing batt and did not charge any shipping. Super nice. And I thought it was astounding that he actually answered the phone!!! I would buy from both of these stores again with no hesitation.