Originally Posted by
kathy
you really should have just inquired as to why while you had them on the phone, they are the only one who has the correct answer.
I would just ask them -- in a nice way -- the reason for this policy. Perhaps they do have a reasonable explanation, though I can't imagine what it might be.
I thought at the time that it would seem rude to ask. Maybe not. Now I wish I had asked as I'd still really like to know.