patricej

We don't normally permit consumer complaints. the most common reason is that we get only one side of the story.

1. the shop owner hasn't seen it yet, so hasn't had a chance to investigate.
2. the manufacturer has not been verified or contacted so they can investigate.
3. we don't know which detergent was used; water temperature; or if there are any other factors involved that relate to the water supply.

anything is possible, so i could be that a faulty batch of fabrics escaped the quality testers at Kauffman's factory. but the fact remains we have heard only one side. as a result, people are cancelling orders and forming harsh opinions without all the facts.

I have also used the genuine Kauffman Kona many times over the years. I have never seen it bleed or fade.

If it's the genuine product, and if you can provide proof of that, I highly recommend you write to the manufacturer and send photos. They stand behind their product and would want to know about the event. I'm sure they would also attempt to mitigate your dissatisfaction somehow.