Be careful where you take your machine. Get some references. I took mine to a "group" that has store fronts all around the area. they charged $120 for an service job. Since I was a new customer they gave me $10. off. About a week later I took it back. the bobbin was winding so tight the plastic bobbins would blow off the end the that plastic disc became a flying missile. There was thread under the post of the bobbin winder. The gal that runs the store told me it was my fault that I did not wind the bobbin correctly. Another trip back - the top section of the machine where the feet are stored, is also the thread path to the needle. It was not put back correctly, part of it was sticking up and the thread got caught. On still another trip the bobbin would stop winding and she told me it was the automatic shut off. I told her a bobbin would not shut off before it was half full. And not only was this not full, the machine was too old to have an automatic shut off. I guess she got to thinking I was a know-it-all because I kept telling her what was wrong with the machine. They extended the coverage on the service job from 3 months to 1 year, but I got tired of taking it back. If they have factory trained technicians, why was it messed up? Were they letting someone practice on some of the older machines?
I took another machine to Hancock Fabrics where they have a service person pick up and return the machines. I had a serious problem. There was a piece of metal (pin or needle) in the cogs and it would not stitch. This man did a great job of getting this older machine to run, and also gave me a light bulb. He charged me $69.95. I could not believe it.
I bought a light bulb from the first service shop and paid $17. for it. I could not find the kind I needed at any fabric store, including Jo-Ann and Hancock.
So beware....ask what kind of guarantee goes with their work.
June in Cincinnati