We can't send the machine back. My DH and DS took a class and they cleaned and worked on these 2 machines. Then found the broken bobbin case base, and the other part. Which we purchased and installed. Now the next part is broken. The time they have invested in this machine which should have been sold as a parts machine. We'll keep it, I think I may do another formal complaint as this is ridiculous that it was so damaged.
His name is Larry Lodestarexpress and his rating is high.... it is just sad someone would do this to a machine.