Our quilting blog completely crashed last weekend and we have to start all over again

Our web-hosting provider is absolutely worthless, and we're looking to change. Any good-bad reviews on them? We're looking at Bluehost right now, hoping they can provide us with the FTP access we need. However, we would be most grateful for info on any other hosts that may work for us. We use Wordpress, which we really like and prefer to stay with them.
Luckily, I've backed up all our posts and was able to re-load them. A few of them need to have pics reloaded, but for the most part we're intact. But right now we're back to the basic site, unable to upgrade to the latest version of WordPress, and want to get back up and running. While we're not one of the more popular blogs, we do so enjoy posting!
I didn't realize how important it was to backup until we crashed. If you've got your own site, make sure you're backing up your files!!!! We've only been up for about a year, but I can't imagine losing all those posts and tutorials. Makes my head spin just thinking about it.... I use MacJournal to back up all our posts.
Thanks in advance for any reviews you can give me!