I bought a singer futura from hsn and had to send it back to the factory the first week I had it. Got it back and made a baby quilt. Quilted about 75% of the BABY quilt and the stitches started looking horrible and finally would not do at all. I called hsn and was basically told it was my tough luck. It had been over one month. Of course it was at the factory for that first month. I traded it in for a bernina, which I love. At least I got 1/4 back of what I paid for it. I will never buy a singer again. Nor will I buy a sewing machine from hsn.