I really suspect that somewhere in the organizational structure ( staffed by volunteers), there is a glitch. It is probably is all they can do to deal with government/organizational guidelines, uneven staffing, and assorted headaches that come from good intentions with limited resources. Remember how hectic it was when the tsunami hit Japan/Haitian earthquake/ etc? In MHO, the thanks should not come from the organization facilitating delivery, but knowing in your heart that somewhere in the world there is a person who is able to deal with hardship one more day because you provided warmth & comfort. Both of you should be able to sleep better! God bless all who give of themselves!