I am wondering if the organization is staffed by volunteers only. Not to make an excuse for poor communication but when an organization is all true volunteers it happens that those little niceties can be missed because one person is not designated to do as task like confirm the receipt of the quilts. I have worked closely with several small groups that are advocates for young children, not quilt related, and from time to time these kinds of things happen. It is always a reminder that we need to be better organized and in particular thank our donors.