Originally Posted by
star619
I really suspect that somewhere in the organizational structure ( staffed by volunteers), there is a glitch. It is probably is all they can do to deal with government/organizational guidelines, uneven staffing, and assorted headaches that come from good intentions with limited resources.
The OP has informed me (by PM) that this "organization" consists of one single solitary woman all by herself. All the more reason to be more forgiving in this case.