When I want quality I shop my LQS, when I want a deal I use a coupon at Joann's. There are some Joann employees that are really helpful and others need to just stock shelves. In the Horseheads, NY Joann Fabrics, I saw an employee help an elderly lady selecting fabric. She stuck with the lady about 1 minute, then walked away saying " I guess you'll just have to go thru all the fabric" ! I couldn't believe the employee did this ! The elderly lady then turned to me and I did try and give her some ideas.