I have had Brother machine and still do have 2. I have very little problem with them, one I am taking in for service as it hasn't been in 5 years so it will need some cleaning. I just found a Riccar that I had and not sure why I switched to Brother after the Riccar, but glad I did. I had a kenmore for 20 years, and that was the very good machine, next to the Brother machines. I like the Brother reliability for sure ..