Have you oiled it? If you have recently bought it is it still under warranty? I have the smaller mega quilter and I have no problems with it at all. I've even used reqular (good quality) quilting needles on it. Even if it doesn't have a warranty you need to call the store and have it checked out. You can order needles from viking but it would be cheaper to google search them. I did that with a couple of items and it was so much cheaper than my LQS that sells Viking. Don't know where you live but you could also check how close another store is that could get you what you need. I can call my store later on to see if they'd ship if you want. PM and let me know.