I bought a Brother from WM because it had more features than my older Singer. After 3 years it needed repairs and I took it to shop that sold Brothers and other machines. I was told it would continue to be a money pitas far as repairs and she tryed to talk me into a used Singer that was actually older then the 1 I had! I let with my "broken" Brother and called the dealer I had bought 3 other Singers over the years. He said that the Singers had become a problem and went strictly to the Brother machines. He showed me different n\machines and I left with another Brother that was almost a clone for my lemon. I traveled 50 miles for the new one but it was worth it for the service he gave.(My old Singer still works like a dream)So imho if you don't like the service find a different dealer!