Originally Posted by
Skittl1321
Our Brother dealer cannot give free classes to those who buy the mass-market, rather than the dealer line. They can't afford it.
It isn't that they look down upon the mass market machines (there are a few of the project runway machines that overlap between the mass market/dealer lines and they recommended I just buy that on amazon) it is that the dealer support is built into the price of the machine.
Our brother dealer offers a $200 package where they offer lifetime classes for a mass market machine, as well as the basic cleaning that would come with a dealer purchased machine.
It isn't snobbery, it is business. $50 sounds reasonable for most classes, IMO.
I don't think she was complaining about paying for the class it was the comments made that was upsetting. It was like they were treating her like they were upper class and she was lower class because of her machine. That is wrong no matter what.