That is sad!!!! I just bought a Brother's SQ9050 at Walmart $20 off and it does everything my OLD expensive Kenmore did with cam's, monogram, embrodiery, you name it, it does it! But cleaning Kenmore is $59 and cleaning the Brother's equal what it cost..so with that said...I may upgrade and NOT EVERY professionaly clean this Brother's! I looked at their machine on close out and NONE offered what I got with this one from Walmart..I'm happy with my cheap light machine that makes buttonholes in a flash, drop in bobbins which I hated bobbin on last 2 machines! Check out YOU TUBE they have demo for anything!