I had delivery confirmation but my quilt sent to Momence, IL went to Hawaii. Never for got that missing quilt. I went into the main office customer service....they pretended to call Hawaii, am sure the empty box was sent after the gift was removed! but I cannot prove it. It was tracked....many times during its journey. no recourse.
Now I insure all packages, and use signature confirmation. I also send an e-mail or phone to make sure the package is expected.