I have had problems also, but not with anyone on this board. She told me her policy was first in, first out, and to allow 2 weeks. I gave her my quilt in Aug. and did not get it back until Dec. 15th. We had our family Christmas on the 17th and it was a gift for my daughter. I still had to put the binding on it. Come to find out she was doing quilting for her friends. She does beautiful work, but I will not give her another quilt that I want to gift.