Usually there is something very wrong with the product for it to be destroyed. Often the mfg. doesn't want it back because it can't be recycled or the cost factor in transportation to return is a large factor. It is a waste, yes, the only way to change it is to write or call the company or mfg. to protest. Once I tried to buy, potted plants from Home Depot that were dying due to lack of water. The wouldn't even mark them down, instead I watched them get pitched into the dumpster. Gads what a waste!