I have a Pfaff 4.0 Expression and like you I am so very disappointed with it--I too have over 100 miles to go back to the dealer problem is I had traded another Pfaff--should have learned my lesson with that one--for this one due to the problem with the threading, the previous one went back to factory, replacement too was faulty, ended up with this 4.0 naturally with a lot more money invested--I wish I could trade it back for another good old Babylock--so user friendly--what troubles were you having with yours??